EN 
ES_ES 
DE 
form
Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Fundamental Right to Petition, you can check the Decree No. 24-2008 (Consumer Protection Act)
[See Decree No. 24-2008 (Consumer Protection Act)]
Fields marked with * are required
Contact us to submit requests, complaints, and/or claims
We will respond to your inquiries within a period of no more than 5 days, in accordance with our procedures.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.